Have questions regarding the new RefWorks or need some technical support? Contact us at Rush: 312-942-5950 or email http://library@rush.edu
You can also contact ProQuest's Support Team for help: 1- 800-521-0600 ext.74440 or 1-734-997-4440; or email http://support@refworks.com
In addition, the new RefWorks Support Pages are available at any time. http://support.proquest.com/refworks3/apex/homepage?id=kA140000000CmvECAS&l=en_US
For questions or concerns, email us at library@rush.edu
For technical support, email: support@refworks.com
Q: Do I have to use the new version?
A: Not immediately, but it will no longer be available at some point in the early 2020's.
Q: Do I need to create a new account to use the new RefWorks? I've got an account in the older version.
A: Yes, you still need to create an account in New RefWorks.. You can do so at this link: https://refworks.proquest.com Do not use the same login credentials as you used with the old version of RefWorks.
Q: Where do I log in / Where do I create a new account?
A: http://refworks.proquest.com for both
Q. Can I have accounts in both new and legacy at the same time?
A. Yes. Files in Legacy RefWorks are not deleted when they are imported to new RefWorks.
Q. Can I work on papers in both versions at the same time?
A. Yes, but it may become confusing.
Q: Will all my citations transfer?
A: Yes. Follow the steps from the tab to the left called "Already a RefWorks User? Import Your Folders"
Q: Will the paper I started in the old RefWorks work in the new one?
A: As the new RefWorks is still a "work in progress" at this point compatibility can not be guaranteed.
Q: Can I still import citations from databases (PubMed, CINAHL, etc.) like I used to?
A: Yes. Just follow the same steps as you did before. You may get a screen that asks you to choose which version of RefWorks you are using. Choose the new (blue) RefWorks.
Q: I accidentally deleted a citation that I want!
A: Look for it in the Deleted tab - the very bottom filter on the left (blue). Just click the box in front of the citation and move it back into the appropriate folder.